This is a great opportunity to join our Customer Operations team as an Accounts Receivable and Credit Control Analyst.

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Reporting into the Cash & Collections Manager, requires taking ownership of the daily reconciliations of the bank, sales ledger, billing and payments to ensure accurate cash allocations to customer accounts, alongside being responsible for supporting our business’ aim to improve our bad debt exposure and achieve collections targets.

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Your main accountabilities will include:

• Allocate and import incoming customer payments into Sales Ledger, resolving any discrepancies, ensuring validation at key stages.
• Complete daily, weekly and monthly reconciliation of the sales ledger to bank.
• Ownership of unallocated cash ensuring it is at a reasonable minimum month on month within agreed targets set by line manager.
• Train other members of the team to ensure contingencies for leave.
• Engage with other business areas for support where appropriate to maximise timely allocation resolution.
• Manage the customer / operations queries relating to payments and allocations through a ticket process, ensuring resolution within agreed SLAs.
• Reconcile and investigate Failed Direct Debits, Indemnity Claims, Chargebacks and other bank claims, contacting customers to ensure timely cash collection.
• Lead on write-off case file generation to line manager through to submission of proof of debt claims where applicable to ensure Shell Energy UK’s exposure is managed.
• Manage a small Credit Control ledger to maximise collections performance through high volume outbound and inbound contact in designated hours – by phone and email channels.
• Work effectively with customers to improve our bad debt exposure and achieve collections targets.
• Resolve queries, ensuring they are managed efficiently within SLAs to obtain payment from customers.
• Mitigate Shell Energy UK credit risk and escalate as appropriate to the Cash & Collections Manager.
• Contribute to the overall success of the team and Company goals by maintaining regular attendance, punctuality, focus and professionalism at all times.

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We are keen to hear from individuals with proven experience in an Accounts Receivable and Credit Control role. You’ll also bring your strong Microsoft Excel skills and prior experience of reconciling large volumes of data.

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We are seeking a dedicated and driven individual with a keen eye for detail. You must have demonstrable organisation skills to meet operational deadlines and must be able to communicate effectively at all levels.  As a self-starter, you should thrive when working independently and taking initiative.

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